{"id":27353,"date":"2021-09-28T04:10:40","date_gmt":"2021-09-28T04:10:40","guid":{"rendered":"https:\/\/wpbingosite.com\/wordpress\/mojuri\/?page_id=27353"},"modified":"2025-02-19T20:27:19","modified_gmt":"2025-02-19T20:27:19","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/queerempire.com\/?page_id=27353","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27353\" class=\"elementor elementor-27353\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6105a394 e-flex e-con-boxed e-con e-parent\" data-id=\"6105a394\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43f19d5d elementor-widget elementor-widget-text-editor\" data-id=\"43f19d5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<hr \/><h1><strong>Shipping &amp; Return Policy<\/strong><\/h1><h2>Shipping Information<\/h2><h4><strong>Processing Time<\/strong><\/h4><ul><li>All our jewelry pieces are handcrafted with care. Items that are in stock will be shipped within <span style=\"color: #993366;\">2 business days<\/span>. <br \/>If your order is not in stock, or if it is a personalized item, please allow<span style=\"color: #993366;\"> <strong>3-5 business days<\/strong><\/span> for order processing before shipment.<\/li><\/ul><h4><strong>Shipping Rates &amp; Delivery Times<\/strong><\/h4><ul><li><p>We offer <strong>standard<\/strong> and <strong>tracked<\/strong> shipping options within <span style=\"color: #993366;\">Europe Zona A<\/span><br \/><span style=\"color: #999999;\">(Andorra, Austria, Ireland, Guernsey, Greece, Germany, France, Denmark, Belgium, Italy, Jersey, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Vatican, United Kingdom)<\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li><p><span style=\"color: #993366;\"><strong>Standard: <\/strong><\/span>\u20ac1,80<\/p><\/li><li><p><span style=\"color: #993366;\"><strong>Tracked<\/strong>:<\/span> \u20ac4,50<\/p><\/li><\/ul><\/li><\/ul><ul><li style=\"list-style-type: none;\"><ul><li><p><span style=\"text-align: var(--text-align); font-size: 1rem;\">We offer <\/span><span style=\"color: #993366;\"><strong style=\"text-align: var(--text-align); font-size: 1rem;\">free shipping<\/strong><\/span><span style=\"text-align: var(--text-align); font-size: 1rem;\"> for all orders over \u20ac35,-<\/span><\/p><\/li><\/ul><\/li><\/ul><\/li><\/ul><div><ul><li><p>We offer <strong>standard<\/strong> and <strong>tracked<\/strong> shipping options within <span style=\"color: #993366;\">Europe Zona B<\/span><br \/><span style=\"color: #999999;\">(Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Faroe Islands, Gibraltar, Hungary, Island, Latvia, Lithuania, Finland, Moldova, Monaco, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine)<\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li><p><strong><span style=\"color: #993366;\">Standard<\/span>: <\/strong>\u20ac2,80<\/p><\/li><li><p><span style=\"color: #993366;\"><strong>Tracked<\/strong><\/span>: \u20ac5,50<\/p><\/li><\/ul><\/li><\/ul><ul><li style=\"list-style-type: none;\"><ul><li><p><span style=\"text-align: var(--text-align); font-size: 1rem;\">We offer <\/span><span style=\"color: #993366;\"><strong style=\"text-align: var(--text-align); font-size: 1rem;\">free shipping<\/strong><\/span><span style=\"text-align: var(--text-align); font-size: 1rem;\"> for all orders over \u20ac35,-<\/span><\/p><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/div><ul><li><p>The estimated delivery times for both options are:<\/p><ul><li><p><span style=\"color: #993366;\"><strong>Within Spain<\/strong><\/span> 2-4 business days<\/p><\/li><li><p><strong><span style=\"color: #993366;\">Within Europe<\/span>:<\/strong> 5-7 business days<\/p><\/li><\/ul><\/li><li><p>Exact shipping rates are calculated at checkout based on your location and chosen shipping method.<\/p><\/li><\/ul><h4><strong>Shipping Rates outside Europe<\/strong><\/h4><ul><li><p>We offer <strong>standard<\/strong> and <strong>tracked<\/strong> shipping options in the <span style=\"color: #993366;\">world Zone C\u00a0<\/span><br \/><span style=\"color: #999999;\">(North America, South America, America)<\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li><p><strong><span style=\"color: #993366;\">Standard<\/span>: <\/strong>\u20ac6,80<\/p><\/li><li><p><span style=\"color: #993366;\"><strong>Tracked<\/strong><\/span>: \u20ac11,50<\/p><\/li><\/ul><\/li><\/ul><\/li><\/ul><ul><li><p>We offer <strong>standard<\/strong> and <strong>tracked<\/strong> shipping options in the <span style=\"color: #993366;\">world Zone D<\/span><br \/><span style=\"color: #999999;\">(Asia, Oceania, Africa)<\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li><p><strong><span style=\"color: #993366;\">Standard<\/span>: <\/strong>\u20ac8,80<\/p><\/li><li><p><span style=\"color: #993366;\"><strong>Tracked<\/strong><\/span>: \u20ac13,50<\/p><\/li><\/ul><\/li><\/ul><\/li><\/ul><h4><strong>Tracking Your Order<\/strong><\/h4><ul><li><p>You can opt for tracked order upon checkout. Once your order has shipped, you will receive an email with tracking details.\u00a0<\/p><\/li><li>Please note that choosing the tracked option does not speed up the shipment process.<\/li><\/ul><h4><strong>Shipping Issues<\/strong><\/h4><ul><li><p>We are not responsible for delays caused by postal services or incorrect shipping addresses provided by the customer.<\/p><\/li><li><p>If your package is lost in transit, please contact us, and we will assist you in resolving the issue.<\/p><\/li><\/ul><hr \/><h2><strong>Return &amp; Refund Policy<\/strong><\/h2><h4><strong>Returns &amp; Exchanges<\/strong><\/h4><ul><li><p>We want you to love your purchase! Therefore we have a free return policy. Products can be returned within <span style=\"color: #993366;\">14 days<\/span> from the day of delivery.<\/p><\/li><li><p>Personalized items cannot be returned.<\/p><\/li><li><p>To initiate a return, please contact our customer service immediately at <span style=\"color: #993366;\">info@queerempire.com<\/span> with your order number and reason for return.<\/p><\/li><li>Please note that the original shipping costs are non-refundable, unless the return is due to our error.<\/li><\/ul><h4><strong>Damaged or Defective Items<\/strong><\/h4><ul><li><p>If your jewelry arrives damaged or defective, please email us at <strong><span style=\"color: #993366;\">info@queerempire.com<\/span>. <\/strong> Our products are warrantied for up to 90 days upon receipt against defects in materials and craftsmanship. We will ask you to send us a description and picture of the defect. A replacement will be sent your way as soon as possible<\/p><\/li><\/ul><h4><strong>Refunds<\/strong><\/h4><ul><li><p>Refunds are processed within 2 business days after we receive your returned item. You will receive an email confirmation once the refund has been issued. From that point, the actual time for the refund to appear in your account will depend on your bank\u2019s processing time.<\/p><\/li><\/ul><hr \/><h2><strong>Contact Us<\/strong><\/h2><p>For any questions or concerns regarding your order, please reach out to us at <span style=\"color: #993366;\"><strong>info@queerempire.com<\/strong> <\/span>or through our <a href=\"https:\/\/queerempire.com\/?page_id=15115\" target=\"_blank\" rel=\"noopener\"><strong>contact page<\/strong><\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Return Policy Shipping Information Processing Time All our jewelry pieces are handcrafted with care. Items that are in stock will be shipped within 2 business days. If your order is not in stock, or if it is a personalized item, please allow 3-5 business days for order processing before shipment. Shipping Rates &amp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27353","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/queerempire.com\/index.php?rest_route=\/wp\/v2\/pages\/27353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/queerempire.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/queerempire.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/queerempire.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/queerempire.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27353"}],"version-history":[{"count":12,"href":"https:\/\/queerempire.com\/index.php?rest_route=\/wp\/v2\/pages\/27353\/revisions"}],"predecessor-version":[{"id":28782,"href":"https:\/\/queerempire.com\/index.php?rest_route=\/wp\/v2\/pages\/27353\/revisions\/28782"}],"wp:attachment":[{"href":"https:\/\/queerempire.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}